How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
It was the staff that made all the difference in our stay, nothing was too much trouble and they were so helpful and friendly. Any time a simple request was made it was followed up immediately. I made a mistake of assuming the hotel would have a lift but it did not. However, when going to a room allocated upstairs the very nice young man who checked us in did check for a room on the ground floor and there being no availability then carried my bags upstairs for me! Next time I stay I will ensure to request a ground floor room. The rooms were very generous in size and so was the en-suite. While there is no car parking for the hotel itself there is on street parking and I was assured no traffic wardens!! We had no trouble finding on street parking for the duration of our stay. The location was well centralised for most of Northern Ireland and we did not have too far to travel either East or West to see some of the sites and it was very easy to go to and from Belfast. Unlike a lot of hotels on the upstairs level they had a lovely cosy living room set up, which was great to spend evenings in if you were not going out. The restaurant, for me personally, had limited food options but the breakfasts were excellent and great value. Overall we very much enjoyed out stay in a beautiful location with lots of peace and quiet to enjoy our stay and have an excellent nights sleep.
What did you not like about your stay in the property or location?
1]No lift in hotel
2] Many of the room lights were not working.
3]The internal room telephone was not working.
4] The rooms had an overall tired look to them.
5]A separate bin in the en-suite would be a good idea.
6]The bed was very low.
7] De-caff tea/coffee options in the rooms would be good.